Delete your ROVO account — steps and data deleted

You can delete your account in any ROVO app — the customer app ROVO, the captain app ROVO Captain and the store app ROVO Business — at any time, free of charge. This page explains how, what is deleted, and what we keep and for how long. The apps and service are provided by ROVO.

In the app (fastest)

Customer app: "Account" → "Delete account" → "Delete".
Captain app: "Account" → "Delete account" → "Delete". If your application is still being completed or reviewed, "Delete account" is at the bottom of the verification screen.
Store app: "My store" → "Delete account" → "Delete". If registration is not finished yet, "Delete account" is at the bottom of the registration screens.

Deletion happens immediately: you are signed out on all your devices, and any verification still waiting for review is closed automatically.

Without the app

Send a deletion request from your registered mobile number by WhatsApp to 0109 650 3343, or by e-mail to support@rovo.work stating your mobile number and the words "Delete account". We confirm the number is yours (we may send you a code), delete the account within 7 days at most, and let you know.

Before you delete

To protect your rights and other people's, an account is deleted only when:

you have no order or trip in progress — finish or cancel it first; for a store owner, the store has no order in progress either;
there is no balance in your wallet or in your store's "Earnings wallet" — withdraw it first, or ask "Support" to transfer it to you;
you or your store owe ROVO nothing — pay it, or contact "Support" to settle it.

Deleting a store owner's account removes the store and all its branches from the Platform.

What is deleted

Your name, photo, e-mail, date of birth and gender.
Your password, sign-in sessions, registered devices and notification tokens.
Saved places, captains' "Customise" preferences, and emergency contacts.
The link between your mobile number and the account, so you can later create a new account with the same number.
Your membership of any store's team.

What we keep, and for how long

We keep some data for the periods the law requires or that protecting users demands, then delete it permanently:

Order, trip, invoice and financial records: up to 5 years for accounting, tax and legal purposes, anonymised — without your name or number.
Detailed location history: at least 180 days as the law requires, then deleted automatically.
Verification documents and photos (captains and stores): up to one year after deletion, then permanently deleted.
Support conversations and voice notes: up to two years after the complaint is closed.
SOS alerts: up to 3 years for safety and legal purposes.
Audit and security logs: up to two years.
An encrypted fingerprint of your mobile number: to prevent fraud, such as the return of an account suspended for a violation, for at most 5 years.
Backups: rotated regularly; deleted data disappears from them within the rotation cycle.

We may keep specific data longer where a law, an ongoing investigation, a court dispute or a request from a competent authority requires it, until it ends.

Deleting specific data without deleting the account

You can delete saved places, change your name, photo and e-mail, and edit emergency contacts directly in the app.
For any other request to delete specific data, contact "Support" or support@rovo.work; we reply within thirty days at most, as the law requires.

Delete your account